Ep. 88: Ryan Power, Deputy Chief - The Power of Communication

Deputy Chief Ryan Power of the Spokane County Fire in Washington talks about the lost art in the fire service, "The Human Factors of Communication." Chief dives into the 4 C's of Communication: 1) Connection, 2) Choice, 3) Competency, 4) Consistency. Chief also dives into the different styles of communicators: 1) Social, 2) Direct, 3) Empathetic, 4) Logical. Effective communication is a cornerstone to effective leadership and the best leaders can transition between the different styles seamlessly. Chief Power emphasizes that communication and emotional intelligence are tactical skills and they should be practiced like anything else, and that you can't lead people effectively if you don't understand people.