Ep. 9: How to Train Your Customer Service Managers & Set Team Priorities (with Brennan McEachran)

Your customer experience rides on the service your support team delivers. And that level of service is driven by your customer service managers. Turns out, your company’s managers control 70% of your employees’ engagement at work. And when your employees are more engaged, you see benefits like greater productivity, happier customers, and higher profitability (to name a few). To run a successful company, executive teams need to motivate and support their customer service managers. Then, managers can run more engaged teams and better help customers. In this episode, we’re chatting with Brennan McEachran, CEO and Co-Founder of Soapbox, which has since rebranded to Hypercontext. Hypercontext is a collaborative one-on-one and team meeting agenda app used globally by over 100,000 managers and their teams. Brennan’s talking about why supporting your company’s customer service managers and adopting a “coaching the coaches” mentality is one of the best things you can do for company success. Plus, he’s sharing actionable tips for leaders like you to make it happen.