EPISODE · May 2, 2014 · 48 MIN
Ep. 9: Imagining the future of feedback
from Customer Confidential: Untold Stories of Earned Growth
Borge Hald, founder and CEO of Medallia, explains how the company captures a wide variety of customer feedback and shares it with company employees (6:50), how Medallia got its start in the hotel business during a difficult time (8:15), the importance of company cultures that treasure feedback (28:28) and what he thinks the future of customer feedback will look like (41:25).
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This episode was published on May 2, 2014.
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