EPISODE · May 2, 2014 · 48 MIN
Ep. 9: Imagining the future of feedback
from Customer Confidential: Untold Stories of Earned Growth
Borge Hald, founder and CEO of Medallia, explains how the company captures a wide variety of customer feedback and shares it with company employees (6:50), how Medallia got its start in the hotel business during a difficult time (8:15), the importance of company cultures that treasure feedback (28:28) and what he thinks the future of customer feedback will look like (41:25).
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Ep. 9: Imagining the future of feedback
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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 48 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on May 2, 2014.
What is this episode about?
Borge Hald, founder and CEO of Medallia, explains how the company captures a wide variety of customer feedback and shares it with company employees (6:50), how Medallia got its start in the hotel business during a difficult time (8:15), the...
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