Ep 9: Why Smiling Can Change Your Life with Kylie Rae

Ever met someone so warm that they're like sunshine in human form? Well Kylie Rae joins us today and her warmth is literally palpable—her story is a testament to the transformative power of a heartfelt smile in the service industry. She joins us to peel back the layers of her career. Kylie's insights are a treasure trove for anyone looking to infuse their leadership with infectious joy and a steadfast commitment to creating memorable experiences.Kylie is passionate about service excellence and has a background in luxury hospitality. Originally from Lancaster, Pennsylvania, Kylie learned the values of family, community, and kindness through Southern hospitality. With nearly two decades of experience in the hospitality industry, Kylie has developed a training program called "Service with a Smile" focused on infusing positivity and kindness into customer service. She believes in the power of positivity to drive productivity and profitability in business.Topics covered:Impact of changing demographics on companies.Importance of cultivating a positive corporate culture that fosters employee engagement, retention, and productivity.Significance of providing memorable and personalized experiences as a company.Impact of employees' mental health and workplace wellness.Significance of service with a smile, creating positive experiences for customers.Leadership roles in addressing customer complaints.Here are some actions you can take whether you have 5 minutes or 50:If you have 5 minutes and you have a business, read this article from Harvard that gives you ideas for how to create positive customer experiences. https://professional.dce.harvard.edu/blog/how-to-create-positive-customer-experiences-for-your-business/And if you are NOT a business owner, and you have 5 minutes, read this article on the health benefits of smiling, which is something that Kylie talked about. https://www.verywellmind.com/top-reasons-to-smile-every-day-2223755#:~:text=Studies%20have%20shown%20that%20smiling,Smiling%20is%20a%20natural%20drug.If you have 50 minutes, check out this list of the 114 best positive thinking books. Because I feel this is a topic that has enough nuance, I wanted to give you a resource where you had some choice on which direction to go with further thinking.https://makeheadway.com/library/topics/positive-thinking/And then if you want to check out Kylie’s work, she has FREE Monday Morning Motivation Messages designed to spark inspiration to help you win your Monday and win your week!_____________________________________________________Connect with Kylie:Instagram: https://www.instagram.com/kylieraeofsunshine Website: http://www.kros.life ______________________Contact French Kissing Life PodcastDM us at @shawnnarstiver on Instagram or FacebookConnect with Shawnna Stiver on LinkedInEmail us at [email protected] Until next time, muah! ______________________French Kissing Life is sponsored by Ampersand Copy and Content. Ready to convert browsers into buyers? If you want to master your messaging, stand out in a saturated market and become a crushed-on, go-to brand, contact us today!Website: https://ampersandcopyandcontent.com/Email: [email protected]