EP 90 - Joey Coleman - Never Lose a Client Again - The Distinction Between Customer Experience and Customer Service

Joey Coleman is a former criminal defense attorney and Author of Never Lose Another Customer Again: Turn Any Sale into a Lifelong Loyalty in 100 Days. Joey has since been helping organizations retain their customers and is now a full-time speaker, writer, and consultant on customer experience. To learn more about Joey and his many ventures, visit his website at https://joeycoleman.com/ . The 3 Free Chapters can be found on Joey’s website here by selecting “Get 3 Free Chapters”. For a copy of Joey’s complete book, check out Amazon or visit your local bookstore. On This Episode, We Discuss …• Proactive Behaviors versus Reactive Behaviors• How Lawyers Can Make an Emotional Connection• Efforts to Maintain Relationships After the Case is Over• Difference in Thoughtful Gifting• Retaining the Client Following “The Chase”