EP. 92 | This AI Answers Your Phone at 3AM and Books the Job — CallTex Co-Founder

Connect with Casey:LinkedIn: https://www.linkedin.com/in/casey-purington-537103ab/Website: https://www.usecalltex.com/Casey Purington has spent 15 years obsessing over one thing: what happens when a customer calls a home service company.Most of the time — especially after hours — nothing good happens. The phone rings. No one answers. The customer calls the next company on the list. And the HVAC company just wasted $300 in marketing to get that call.Casey built CallTex to fix that. An AI voice agent that answers in under a second, pulls the customer's history from Service Titan, quotes the right price, books the job, and logs everything — without a single human involved.We talk about how AI voice agents actually work behind the scenes, why transparency with callers matters, how Casey cold calls companies at midnight to prove his point, his plan to land private equity groups, and why he's betting everything on AI.Timestamps:0:00 – Welcome + Casey introduces himself and CallTex0:55 – From the car business to call centers at 182:30 – His first day in a contact center: a chair, a headset, and a notepad3:40 – What great call handling actually looks like — and why most companies miss it6:04 – How AI pulled him out of consulting and into building7:00 – Three buckets: inbound, outbound, and proactive follow-up8:00 – Happy check calls, tune-up campaigns, and the CRM integration9:55 – Playbooks, tagging, and how the back end works11:16 – Who's adopting AI fast — and who's still talking about it13:39 – The Yellow Pages moment: early adopters win, resisters get left behind14:36 – Should you disclose the caller is talking to AI?17:00 – Transparency, hallucination, and the hybrid approach20:09 – What happens to the call center agents he trained? His honest answer.22:09 – The full customer journey with CallTex — demo to live24:47 – Tagging, routing, knowledge base, and advertisement integration27:12 – This is not an answering service — what makes CallTex different29:23 – Onboarding takes days, not weeks — but you need one owner30:18 – Why every home service company needs a call center manager32:38 – Can the manager role be remote? Yes — and Casey plans to offer it36:01 – How they find customers: calling companies at midnight37:00 – The leakage report: Casey records missed calls and sends them to the owner39:27 – The private equity play — scaling dozens of locations at once41:00 – "We couldn't get the big players to do what you did" — a client this week43:22 – Where is AI voice going over the next decade?45:28 – Why off-the-shelf AI won't cut it — the builders vs. the plug-and-play crowd48:19 – Matt's take: AI is the direction, human in the loop stays49:46 – Closing thoughts