EP 94: Orchestrating a Perfect Dining Experience with Kevin Kane

Kevin Kane is the general manager of Marble Room Steaks and Raw Bar in downtown Cleveland—no small role given that the 30,000-sq.-ft. restaurant is housed in a restored historic landmark and offers some of the most elevated food and service in the region. The opulent restaurant is a place for grand celebrations, high-powered business dinners and celebrity sightings as much as it is a place for intimate dinners for two and almost nightly marriage proposals. A restaurant of this caliber comes with big expectations and a high price tag to match, though it also comes with a promise...to be one of the best experiences of your life. That's where Kevin and his management and culinary team come in. Having had the opportunity to dine here several times, I was always curious about the vision behind the experience, especially the approach to exceptional service. Kevin gives some insight into how everything comes together at the Marble Room, including the origins of his own approach to hospitality, and just how many people have to work together in concert to deliver on the promise of a memorable meal.