EPISODE · Dec 15, 2016 · 12 MIN
Ep. 99: What's in a Scale? Rob Markey Answers Listeners' Questions
from Customer Confidential: Untold Stories of Earned Growth
Why does the Net Promoter scale go from zero to 10? Why is passive not the same as neutral? Rob Markey answers these questions and others in this episode. Recommended reading: The Benefits of a Competitive Benchmark Net Promoter Score Creating a Reliable Metric
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Ep. 99: What's in a Scale? Rob Markey Answers Listeners' Questions
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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 12 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on December 15, 2016.
What is this episode about?
Why does the Net Promoter scale go from zero to 10? Why is passive not the same as neutral? Rob Markey answers these questions and others in this episode. Recommended reading: The Benefits of a Competitive Benchmark Net Promoter Score Creating...
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