EP. 29 - Dusk 'Til Dawn (Part 2)

Have you ever considered what it would take to create an atmosphere where once experienced I'm hooked, spoiled, and don't want to go anywhere else?  Is your customer care so thick, so profound, and so powerful that once experienced, all other business I patronize pale in comparison.  What would it mean for any business that achieves this level of service?  For many business owners this may seem difficult or even impossible to achieve.  The hardest part is wrapping your head around what it truly takes, only then, can you see and act on the how.  In today's episode Mitch and I...

Are you making excuses for staff that underperforms?  Have you ignored unacceptable behavior or changed policy for fear of losing someone?  Well if you have you’re not alone.  Most every business owner will find themselves in this place at least once in their career if not multiple times.  The good news is it doesn’t have to be this way.  Today my friends Sarah and Stephen Konyndyk of Endurance Auto Repair tell their extremely powerful, very relatable story of when this happened to them, and lessons learned.  If you are a business leader, this podcast is a must listen for

Have you ever asked yourself "What does it take to create a lifetime Client for your business?  What makes them great and how do you build consistency around that?"  In this episode Mitch and I discuss how to go about this.  It may not be as difficult as you think.

Session Reflection: - Most business owners are too busy trying to satisfy the customers wants, needs, and expectations, to actually satisfy the customers wants, needs, and expectations! - Have you ever experienced the pain of being a customer of an auto repair shop?  Do you really understand the pain and difficulty a customer really goes through to get their vehicle to you?  Shouldn't you recognize this huge commitment being made by your customer! - Pick one: You can do a fantastic job with the vehicle while giving mediocre service, and risk losing them, or...