Ep018 Customer service NIGHTMARES

In this episode, Ivan and Daniel reflect on their experiences on the receiving end of customer service in an ever competitive marketplace. Be it with fast food, retail or with some of the largest brands in the world, each having their weaknesses which could inevitably see their failure. We explore the importance of good customer service, its importance in the connection to people and most importantly its implication in a winning or losing brand. The boys have a bit of fun with past experiences and give their take on what should and shouldn’t be happening. Daniel pokes the bear (Ivan) and towards the end of the show it kind of spirals out of control, ultimately to the point where Ivan loses the plot... enjoy. About the podcast: Journey to Wherever is a weekly podcast by two mates who also just happen to be brother-in laws, getting together to record discussions that shouldn't be left unsaid. We would absolutely love for our listeners to get in touch to share their thoughts, questions, ideas, advice or feedback. Please drop us an email at [email protected] or reach us on our social platforms. We'd also appreciate a review on apple podcasts. Don't forget to subscribe so you'll always know when a new episode is out. You can find all the information you need about the show, including how to get in touch with us by visiting journeytowherever.com. Our socials: Instagram: instagram.com/journeytowhereverpodcast Twitter: twitter.com/journeywherever Facebook: fb.com/journeytowherever Email: [email protected] © Journey to Wherever