Ep070 – Will Lankston, MD, Timpson Direct | The key to Timpson’s success | SATT

In this week’s episode of Swim Against the Tide with Steve Henry, Will Lankston—Managing Director of Timpson Direct—shares his remarkable journey from working school holiday shifts in Timpson shops to leading one of the company’s fastest-growing divisions.Will reveals the people-first philosophy behind Timpson’s success, including its unconventional hiring approach that prioritises personality over experience and its famous “upside down management” culture.He explains why employee happiness directly fuels business growth, how mistakes are embraced as learning opportunities, and what social responsibility looks like in practice through Timpson’s longstanding commitment to employing ex-offenders.Will also explores the future of Timpson Direct, the importance of personal development, and his advice for young professionals eager to build meaningful careers.The SATT Team :) #podcast #business #swimagainstthetide #growth #entrepreneurship