EP079 – MSP Success Stories – Vermont Systems with Chris Ward & Ian Luckett

Chris shared how stressful the first few years of the business were for him when he took over. He lost grip of the culture and the business, no KPIs to measure, and no core values to immerse themselves in. He didn't know what success looked like and also didn't know what a good customer looked like. It was because of football that made Chris think enough is enough and things need to change He saw how invested his people are in football more than the business. That's when he made a decision that scared him the most, slimming his staff. Today, Vermont Systems, although they have decreased its turnover, it has become a nicer place to work with a small team of experts that shows commitment and possesses its company values. We talked about believing in oneself, how and why it is very important as a business owner. Chris highlighted that it is important to recognize that you need help and do reach out for help to MSP Business Growth coaches like myself who help scale MSPs and change lives. I hope that you enjoy this episode and that you've picked some tips that you can apply in your own MSP business.    You can connect with Chris Ward in his LinkedIn here – https://www.linkedin.com/in/cmmward/ You can also email Chris at – [email protected]   At IT Experts, we have years of experience helping IT & MSP businesses of all sizes to leverage their talents and take back control so they can scale confidently.  To connect with us and find out how we can possibly help, simply book an intro call straight into my diary here:- http://bit.ly/ite-introcall   Alternatively, you can drop me an email at [email protected]   Until next time, you look after yourself and I'll catch up with you soon!