EP089 - InsurTech - In conversation with Shilpa Arora, COO & Co-Founder, Insurance Samadhan

Most Indians buy insurance with a simple expectation: pay premiums today and receive support when a crisis strikes.But what happens when a claim gets delayed, partially settled, or rejected altogether?In this episode of India FinTech Diaries, we speak with Shilpa Arora, Co-founder & COO of Insurance Samadhan, one of India's largest insurance grievance redressal platforms.Shilpa shares a sobering reality: for many policyholders, the real challenge isn't buying insurance—it's successfully navigating the claims process.From mis-selling and hidden exclusions to complex grievance mechanisms and claim rejections, the conversation reveals why thousands of policyholders struggle to access benefits they believed they had already paid for.Connect with Insurance Samadhan⁠Website⁠: https://www.insurancesamadhan.com/⁠X⁠: https://x.com/InsuranceSamad1⁠LinkedIn⁠: https://www.linkedin.com/company/insurancesamadhan