Ep10. John Carpenter | How to build better Hiring and Retention Strategies for Hospitality

In today’s show we spoke to John Carpenter, an Executive recruiter, director of Snelling Hospitality, with over 20 years of history serving the industry in the USA. In Carpenter’s words: “an authentic, creative hospitality recruiting firm”.We spoke about the biggest challenge hospitality is facing now worldwide: the STAFF SHORTAGE.He told us that the hiring process is only one piece of the puzzle that hospitality leaders must understand, adding that the retention strategies and company culture are equally important.John’s experience in the field is fantastic, recruiting from managers all the way to VP and CEOs. He explained how Snelling Hospitality helps the hoteliers to build the right strategy and to retain talent. But his big advice is: “it all starts on DAY ONE”. What does it mean? Listen to our chat.Of course he played our Back to the Future game. For John, hospitality is made of human contact, and that should not be changed.Is he right?Connect with John CarpenterSnelling Hospitality If you like the show, share this episode with your collaborators.Schulering Hub is a hospitality professional platform connecting the industry through learning.Join our community on LinkedIn.Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.