EP121: Building business ownership in IT projects

Global IT spending is massive and growing, making technology a critical source of competitive advantage. Yet around 60% of IT projects fail to meet objectives or timelines, often due to weak business ownership. Successful IT initiatives require strong alignment between business and technology. Ownership must start at the top, with senior business leaders co-owning projects alongside IT heads. Projects should begin with clear, business-driven requirements to ensure early buy-in. IT delivery is a joint responsibility, supported by dedicated cross-functional teams led by senior business managers. Clear milestones, regular sign-offs and executive oversight help maintain momentum and accountability. Equally important is structured change management, including consistent communication and a formal process for managing scope changes. Without strong business ownership, organizations risk opportunity losses, inefficiencies and customer dissatisfaction. True success lies in treating IT projects as business transformations, not just technology implementations.