EP13: From Reactive to Ready — with Alexandra Zea, HR Digital Transformation Leader at Mercer

As technology and AI reshape how organizations work, what happens when we react too late? In this episode of Now to Next, Jason Averbook sits down with Alexandra Zea, HR Digital Transformation Leader at Mercer, to talk about the danger of waiting for certainty before acting — and how to make sure people don’t become the collateral of change. Drawing on her experience helping organizations rethink HR strategy, operating models, and digital transformation, Alex shares why readiness isn’t about speed alone — it’s about balance, governance, and leading with humanity as technology accelerates.