Ep133 – David Shein (GP – Our Innovation Fund) on legendary customer service

The Startup Playbook PodcastInsights and lessons from the world's best entrepreneurs and investors Twitter Facebook YouTube Instagram Ep133 – David Shein (GP – Our Innovation Fund) on legendary customer service November 12, 2020 rohitbhargava Podcast My guest for Ep133 of The Startup Playbook Podcast was the Co-founder & General Partner of Our Innovation Fund, David Shein. In 1986, David launched Com Tech, just 9 months after moving to Australia from South Africa. Fast forward 14 years and the company grew to 1,400 staff across Australia and revenues of $700M before eventually being acquired by Dimension Data for $1B. Since then, David has transitioned into becoming an investor and mentor to a number of startups, many of which have been successfully exited. These include Zipmoney, CalReply, Latam Autos, Pocketbook, Centric Wealth, BlueFire, BizCover, MacromatiX and Holly Connects. He is currently the Co-founder & General Partner of Our Innovation Fund, a $125M early stage venture capital fund that invests in exciting Australian startups. We covered a range of topics in this interview including: Building and scaling a company culture through trust, respect and storytellingCom Tech’s infamous approach of legendary customer service that helped beat out it’s competitorsWhat David looks for as an investor& much more! Full interview below! Show notes: Nathan CherNo Rules Rules (book) – Reed Hastings & Erin MeyerSteve NolaArianna Huffington – “No more brilliant jerks”Holly ConnectsLance BerksBare CremationsClear DynamicsSteve Vamosa16z Podcast: Designing a Culture of Reinvention with Ben Horowitz & Reed HastingsThe Hard thing about Hard things (book) – Ben HorowitzJohn Chambers (Cisco)VoiceGenie TechnologiesRangeMeNicky Jackson Special Thanks: Special thanks to Ross Cochrane, Nathan Cher, Steve Nola and Lance Berks who helped with research for this interview ? . Next interview: Join our next live podcast interview with the Co-founder & Co-CEO of Open AI & Huddle, Jason WilbyDate: 24th November 2020Time: 8-9am (AEDT)Registration link: https://tinyurl.com/ep134Open Feedback/connect/say hello: [email protected]@RohitBhargava7 (Twitter)/rohbhargava (LinkedIn)@rohit_bhargava (Instagram)My Youtube Channel Credits: Music: Joakim Karud – Dreams Other channels: Don’t have iTunes? The podcast is also available on Spotify, Soundcloud & Stitcher Audio Player. https://traffic.libsyn.com/secure/startupplaybook/Ep133_-_David_Shein_Co-founder__GP_-_Our_Innovation_Fund_on_legendary_customer_service.mp3Podcast: Play in new window | Download | EmbedSubscribe: RSS admin January 1, 2014 Reply Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat admin January 1, 2014 Reply Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat admin January 1, 2014 Reply Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. .dslc-tp-comment-form input[type=text]::-moz-placeholder, .dslc-tp-comment-form input[type=url]::-moz-placeholder, .dslc-tp-comment-form input[type=email]::-moz-placeholder, .dslc-tp-comment-form textarea::-moz-placeholder { color: #4d4d4d; } .dslc-tp-comment-form input[type=text]::-webkit-input-placeholder, .dslc-tp-comment-form input[type=url]::-webkit-input-placeholder, .dslc-tp-comment-form input[type=email]::-webkit-input-placeholder, .dslc-tp-comment-form textarea::-webkit-input-placeholder { color: #4d4d4d; } .dslc-tp-comment-form input[type=text]:-ms-input-placeholder, .dslc-tp-comment-form input[type=url]:-ms-input-placeholder, .dslc-tp-comment-form input[type=email]:-ms-input-placeholder, .dslc-tp-comment-form textarea:-ms-input-placeholder { color: #4d4d4d; } Copyright © 2015 - Live Composer The post Ep133 – David Shein (GP – Our Innovation Fund) on legendary customer service appeared first on Startup Playbook.