EP135: The Value Of Providing A Premium Concierge Service, with Harper Concierge

from Inside Commerce: Ecommerce Strategy, CX and Technology Podcast · host Paul Rogers and James Gurd

Luxury brands want shopping to be an experience, not just a functional process. Often this results in money thrown at the front-end and in visible elements like packaging but not always the logistics. We all know that the shipping experience pays a vital role in nudging first time shoppers into repeat buyers. In this ecommerce podcast, Paul & James interview the founder of leading concierge provider Harper on the  value of a concierge service, for example white glove delivery for VIP customers.

What this episode covers

Luxury brands want shopping to be an experience, not just a functional process. Often this results in money thrown at the front-end and in visible elements like packaging but not always the logistics. We all know that the shipping experience pays a vital role in nudging first time shoppers into repeat buyers. In this ecommerce podcast, Paul & James interview the founder of leading concierge provider Harper on the value of a concierge service, for example white glove delivery for VIP customers.

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EP135: The Value Of Providing A Premium Concierge Service, with Harper Concierge

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This episode is 32 minutes long.

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This episode was published on July 19, 2022.

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