EP135: Uncomfortable Conversations w/ Thomas Williams

Having uncomfortable conversations with customers is an important skill for contractors to master! Eric is joined by Thomas Williams from All American Renovations, a remodeling and home improvement company. The two discuss the power of having uncomfortable yet necessary conversations with customers.   In this episode, we talk about: Difficult conversations are necessary to set proper expectations, avoid miscommunication and provide the best solutions How Thomas transformed his business by learning to have difficult conversations with customers in the right way The keys to having difficult conversations Strategies for navigating tough discussions around money, timelines, and expectations Stories of uncomfortable conversations Thomas has had to navigate with customers The importance of asking clients for permission before discussing money or timelines  Using forewarnings to prepare customers for big numbers   The role that roleplaying and practicing difficult scenarios plays in building confidence How personality types influence how we have difficult conversations  The role of silence in difficult conversations "8 vital questions" to structure difficult conversations and avoid forgetting important topics The impact of interrupting or talking too much during conversations The role of vulnerability and peer support in personal growth and achieving success Mentioned   Thomas Williams on LinkedIn    All American Renovations on Facebook Links to resources:  The Pond Digger - https://theponddigger.com/ You can also check out The Pond Digger's products at: http://helixpondfiltration.com/  TWT Contractor Circle TWT Contractor Power Circle   And follow his adventures in the pond world at: Instagram  Facebook  TikTok