EP136: My Bad!

In this episode, Eric discusses his pet peeve of people saying "my bad" without authenticity or self-awareness. He explains how this phrase can leave others feeling disrespected and doubtful. Eric recommends showing genuine remorse and self-awareness when making mistakes to make others feel cared for rather than disrespected.   In this episode, we talk about: Lack of authenticity and self-awareness in saying "my bad." Impact of insincere apologies on others Example of a contractor's reaction to breaking a client's pot based on their level of remorse Being authentic in apologies and showing genuine remorse and awareness The psychological hack for better communication with customers Reference to the book "Extreme Ownership" by Jacko Willink, promoting responsibility and making corrections  Links to resources:    The Pond Digger - https://theponddigger.com/   You can also check out The Pond Digger's products at: http://helixpondfiltration.com/    TWT Contractor Circle   TWT Contractor Power Circle   And follow his adventures in the pond world at: Instagram  Facebook  TikTok