EPISODE · Nov 6, 2017 · 53 MIN
Ep14. X Marks the Spot: Understanding Student Journey Mapping
from Higher Voltage · host Volt
JP Rains, Director of Digital Strategy at Laurentian University, joins the Hashtag Higher Ed Podcast and explains why your institution needs a student journey map. Plus, JP offers a step-by-step guide to creating journey maps that lead to tangible improvements in the customer experience.
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Ep14. X Marks the Spot: Understanding Student Journey Mapping
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