Ep146 - How Deniz Bekir is raising the standard of insurance claims

How Deniz Bekir is raising the standard of insurance claims begins with a simple belief: every claim deserves the very best expertise, professionalism and care.In this episode of Business Made Personal, Mark Silveira sits down with Deniz Bekir, CEO and Principal Engineer at Silver Wolf Projects and Chairperson of the Association of Insurance Building and Engineering Consultants (AiBEC). What unfolds is more than a conversation about engineering; it’s an exploration of leadership, resilience and the responsibility professionals have to continually raise the standard of the industries they serve.Growing up in a hardworking immigrant family, Deniz learned the value of discipline, education and doing your best from an early age. Those lessons would later guide him through launching his own consultancy during the Global Financial Crisis, building one of Australia's leading insurance engineering firms, and becoming a passionate advocate for improving professionalism across the insurance industry.Throughout the conversation, Deniz shares why engineering is fundamentally about solving problems, not just analysing structures. He reflects on the challenges of assessing catastrophic events, leading teams through uncertainty, and supporting policyholders during some of the most difficult moments of their lives. He also explains why claims handling deserves greater investment, stronger collaboration and higher professional standards if the industry is to deliver the outcomes customers expect when they need insurance most.In this episode, you'll discover: Why great engineering starts with solving people’s problems.  The lessons learned from building a business during the Global Financial Crisis.  How resilience and a positive mindset have shaped Deniz's leadership journey.  Why raising professional standards benefits insurers, service providers and policyholders alike.  The role ABEC is playing in the future of Australia's insurance industry.  Doing your best every day leaves no room for regret. Whether you're an insurer, broker, loss adjuster, engineer, builder or business owner, this episode offers practical leadership lessons that extend well beyond the insurance industry. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]