Business Made Personal

Leadership in insurance isn’t built in boardrooms — it’s forged through resilience, relationships, and real-world experience.In this episode of Business Made Personal, Mark Silveira sits down with Steven Hill, NIBA Director, board member, and 2018 Queensland Broker of the Year, to explore a remarkable 40-year journey in the insurance industry.Steven’s story begins in suburban Brisbane, shaped by sport, discipline, and strong mentorship. From a chance opportunity at 18, he entered the world of insurance — not through a structured career path, but through relationships and instinct. What followed was a career defined by adaptability, leadership, and a deep commitment to people.In this conversation, we explore: How sport and mentorship shaped Steven’s leadership philosophy  The role of resilience in overcoming setbacks and career pivots  Why relationships — not transactions — drive long-term success  The biggest challenges facing the insurance industry today include affordability and talent shortages Steven also shares powerful reflections on balancing career and family, maintaining respect in business relationships, and why the industry must rethink how it attracts future talent.If you’re building a career in insurance or leading within the industry, this episode offers grounded, practical insight from someone who has lived it. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

Insurance leadership and resilience are at the heart of this powerful conversation with Greg Fisher, chairman of Nautilus Marine and chairman of the Steadfast Foundation. In this episode of Business Made Personal, Mark Silveira sits down with one of the insurance industry’s most respected leaders to explore a journey shaped by hard work, humility, adversity and purpose.Greg shares how growing up on a sheep farm in rural Victoria during drought taught him resilience early. From there, he opens up about the mentors who helped him enter insurance, the career moves that took him from Ballarat to Melbourne, Sydney and London, and the leadership lessons he learned along the way. He also reflects on the life-changing accident that forced him to rebuild not only his health, but his sense of identity and purpose.In this episode, you’ll hear: How Greg’s early life and family values shaped his leadership style  Why mentorship and work ethic mattered so much in his rise through insurance  What his recovery journey taught him about balance, perspective and asking for help  Why collaboration, data sharing and human relationships still matter in the future of insurance This is a conversation about much more than career success. It is about what happens when life interrupts the plan, and how strong values, community and purpose can help you build again. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

The road to insurance leadership isn't always via traditional underwriting roles. Damien Gallagher's journey from financial planning to executive leadership at CGU shows how curiosity and cross-industry experience can boost career advancement in ways that remaining within insurance silos cannot.From Financial Planning to Insurance StrategyGallagher's career shift started at Perpetual Trustees, where he specialised in personal injury financial planning for clients receiving compensation from medical negligence and motor vehicle accidents. This focus required building strong relationships with personal injury lawyers and understanding complex financial needs. His success in developing new market opportunities for Perpetual led to leadership ambitions that the organisation couldn't support internally.I wanted to be a leader. I wanted to be more than just the individual. I wanted to be leading people, setting the strategy for the business.— Damien Gallagher, Ep. 141The Value of Outsider PerspectiveMoving to Zurich as State Manager Queensland without a traditional insurance apprenticeship brought fresh thinking to established teams. Gallagher recognised that Zurich already had exceptional technical expertise and focused on enhancing existing strengths while introducing strategic approaches from financial services. This blend of respecting institutional knowledge while incorporating external perspectives proved valuable for both individual career growth and organisational development.What This Means for Your CareerInsurance organisations are increasingly recognising the value of diverse career backgrounds that bring innovative strategic thinking to traditional operations. Gallagher's progression demonstrates how professionals can transition successfully by identifying transferable skills and understanding where they contribute unique value to established teams.Curiosity and willingness to expand role boundaries lead to faster advancement opportunities than staying within defined job parametersCross-industry experience becomes a competitive advantage when combined with respect for existing institutional knowledge and relationshipsLeadership aspirations require strategic career moves when current organisations cannot offer growth pathways that align with professional ambitions. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

Leadership in insurance isn’t just about strategy; it’s about culture, people, and execution.In this episode of Business Made Personal, Mark Silveira sits down with Stuart Brown, CEO of The Bridge International, to unpack a career that spans some of Australia’s most influential insurance organisations. From launching Coles Insurance to leading a consultancy focused on bridging strategy and execution, Stuart shares the lessons that shaped his leadership philosophy.This conversation goes beyond traditional leadership narratives. Stuart explores the realities of transitioning from technical roles into relationship-driven leadership, the importance of building trust, and why culture must come before commercial outcomes.You’ll learn: Why the “triple play” of culture, customer, and commercials is critical for sustainable success  How a growth mindset drives innovation in insurance  The real challenges of leadership, including sacrifice, uncertainty, and resilience  Why the future of insurance depends on attracting and developing the next generation Stuart also reflects on navigating COVID-19 as a business leader, the importance of mentorship, and how saying “yes” to opportunities can shape a career in unexpected ways.If you’re an insurance professional, business leader, or someone looking to grow your impact, this episode delivers practical insights you can apply immediately. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

Leadership in insurance is evolving as brokers shift from transactional insurance placement to becoming trusted risk advisors.In this episode of Business Made Personal, Mark Silveira chats with Tim Mathieson, CEO – Australasia Broking at Steadfast, about leadership, mentorship, and how the role of brokers is evolving in the insurance industry.Tim shares insights from his journey leading broker networks across Australasia and reflects on the leadership mindset needed to steer an industry through technological change, evolving client expectations, and the entry of new generations into the profession.Together, Mark and Tim discuss how effective leadership in insurance is developed through mentorship, resilience, and a sustained focus on cultivating people.Key takeaways from the episode include:• Why the future of broking is shifting towards holistic risk management• The importance of mentorship in building strong broker businesses• How leaders can nurture the next generation of insurance professionals• Why trust and client relationships remain the key advantages in brokingAs technology speeds up change in the insurance industry, leaders must focus not only on innovation but also on developing people who can guide clients through increasingly complex risks. Tim provides a thoughtful view on what leadership in insurance looks like today and how broker businesses can prepare for the future. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

Systemic inequities in insurance aren’t just a policy problem; they show up in real people’s lives when they’re at their most vulnerable. In this episode of Business Made Personal, Mark Silveira sits down with Julia Davis, Senior Policy and Communications Officer at the Financial Rights Legal Centre, AFCA panel member, and member of the General Insurance Code Governance Committee, to unpack what’s broken and what needs to change.Julia shares the experiences that shaped her worldview, from growing up in Florida to witnessing injustice first-hand in the legal system, and why she’s dedicated her career to advocating for consumers who feel powerless inside complex financial processes. Together, Mark and Julia explore the hard truth that for a small percentage of customers, the real trauma isn’t the flood, fire, or accident, it’s the claims process that follows.In this conversation, you’ll learn:Why “financial literacy” isn’t the silver bullet and where accountability really belongsHow claims can go off the rails (and what escalation with humanity should look like)Why insurer pricing systems and transparency are now central to consumer trustWhat role must government, insurers, banks, and communities play in climate risk and affordabilityIf you care about the future of insurance, trust, transparency, fairness, and customer outcomes, this episode is a must-listen. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

Insurance Industry Reform in Australia is no longer a “nice-to-have” conversation; it’s becoming a community necessity as affordability tightens and natural disasters become more frequent and severe. In this episode of Business Made Personal, Mark Silveira sits down with James Still, founder and managing director of Still Insured Insurance Brokers, to unpack a career shaped by unexpected pivots, personal resilience, and a deep belief that insurance should be accessible to everyone.James shares how he moved from psychology (and even a path toward veterinary science) into insurance, initially to help his father wind down a business, but quickly discovered a people-first industry where relationships, empathy, and real-world impact matter. He also opens up about major life challenges: grief, injury, and the pressure of building a business while raising a young family, without the safety net of stable income.In this conversation, you’ll hear:Why empathy and “reading the room” can be a competitive advantage in broking and leadershipWhat it really takes to go self-employed (and survive the first 6–12 months)How resilience is built through hard seasons and why acceptance is a turning pointJames’s vision for reform: affordability, clarity, and products that better fit how people actually liveIf you care about the future of insurance or you’re a young professional wondering where you can build a meaningful career, this episode will expand your view of what’s possible. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

Resilience in insurance leadership is not a personality trait; it’s a practice built through hardship, self-awareness, and community. In this episode of Business Made Personal, Mark Silveira sits down with Emily-Rose Srbinovska, Senior Account Manager at AEI Insurance Broking Group and ACT President of Young Insurance Professionals Australia and New Zealand.Emily shares a powerful journey from a challenging childhood in country New South Wales to becoming a standout leader in the industry, grounded in grit, discipline, and a deep commitment to client advocacy. Along the way, she opens up about neurodivergence, emotional regulation, and what it really takes to build a career you’re proud of while staying aligned with your values.Key takeaways include:How early hardship can become a foundation for resilience (and how to build it without “hardening” yourself)The practical reality of neurodivergence at work, focus, emotional regulation, and communication strategies that helpWhy broking can feel like a “true calling” when you’re driven by relationships and business curiosityWhat “collective progress” means in a competitive industry, and why collaboration scales careers faster than egoA clear-eyed view on women’s equity in insurance: representation, sponsorship, leadership pathways, and pay equityIf you want a real conversation about resilience, leadership, and building meaningful client relationships in insurance, this one delivers. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

Climate risk in insurance is no longer a future problem; it is a present-day leadership test.In this episode of Business Made Personal, Mark Silveira sits down with Sharanjit Padam, Principal Climate Analytics at Finiti, to unpack the human story behind a career spent translating complex risk into real-world decisions. Sharanjit shares his journey from Zambia to boarding school in Wales, then into actuarial consulting in the UK, before building a leading career in Australia across consulting, insurance, and ESG risk. Along the way, he reflects on cultural identity, the immigrant experience, and the sacrifices families make to create opportunity.You will hear practical, values-driven lessons that apply well beyond climate work, including:Why trust is the real product in insurance, and how it can be lost quickly even when you are “mostly right”How mentorship accelerated Sharanjit’s career, and the workplace culture rule that promotions should require teaching othersWhat “healthy disdain for authority” means in actuarial and boardroom decision making, and why it matters for innovationWhy insurers are still moving too slowly on climate risk, and how scenario analysis plus mandatory disclosure is shifting boardroom behaviourIf you care about the future of the industry and the role insurance must play in protecting families and communities, this conversation will challenge and equip you. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

Mentorship in insurance isn’t a “nice to have” — it’s how you build an industry that lasts. In this episode of Business Made Personal, Mark Silveira sits down with Brett Piggott, Executive Director at Willis Temby, to unpack a 25-year journey defined by resilience, empathy, and a refusal to compromise on integrity.Brett’s story begins far from boardrooms: in remote WA communities, shaped by his father’s gold prospecting and logging work, and by an early lesson in how deeply events can affect small towns. Those experiences became the foundation of Brett’s professional philosophy — be interested, be interested in people, and don’t lose your sincerity.In this conversation, you’ll hear:Why Brett believes clients deserve 100% of your time, no matter the size of their accountThe role mentorship played in his growth — and why he now prioritises developing future leadersWhat “professionalism” really means in insurance, and why Brett advocates for higher minimum education standardsHow integrity shows up in real decisions — including moments where Brett chose values over convenienceIf you’re building a career in insurance (or leading a team), Brett’s perspective is a masterclass in playing the long game, centred on relationships, standards, and people. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

Leadership and mentorship in reinsurance are central themes in this discussion with Stephen Brunker on Business Made Personal. With more than 25 years in both international and local reinsurance markets, Stephen shares the personal story behind his professional success – from a disjointed childhood and frequent school moves to finding stability through his grandparents’ wisdom and the family values that continue to guide him today.Stephen shares how a detour through hospitality and completing a Bachelor of Business at UTS led him into NRMA Reinsurance. He reflects on how those early days in underwriting and claims shaped his views on risk, relationships, and responsibility. He explains why the customer service discipline he picked up in hospitality has become one of his greatest assets in reinsurance and broking – and why listening well continues to be more important than ever.You’ll hear honest reflections on the trade-offs that come with senior roles, the realities of travelling when you have a young family, and how Stephen has learned to maintain work–life balance without losing ambition. He discusses his passion for mentoring, the surprise many mentees feel when they understand the size of the reinsurance market, and why the industry needs to do a better job of telling its story if it wants to attract young talent.Along the way, Stephen shares lighter moments too – including teaching himself guitar, playing in a pub rock band, and his love of boxing, yoga, and mountain biking as outlets beyond the office.Listen in to rethink leadership and mentorship in reinsurance, and walk away with practical insights on career paths, transferable skills, and staying true to your values. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

Mentorship and balance in insurance careers are central themes in this honest chat with Kishan Dasan, General Manager at MECON Insurance. Growing up in Malaysia with dentist parents and a solid educational background, Kishan talks about how a one-way ticket to Melbourne at 21 completely transformed his life, his identity, and ultimately his career in insurance.In this episode, Kishan shares how he was overwhelmed by the freedom of being an international student, struggled with failing subjects at university, and had a wake-up call upon realising the extent of his parents’ financial sacrifice. He discusses how he recalibrated, completed his electrical engineering degree, and unexpectedly fell in love with sales, eventually securing a graduate underwriter role at AIG that led him to New York.Kishan also discusses the shift from technical underwriting to leadership, including a significant move from Melbourne to Sydney that tested both his resilience and his relationships. He’s honest about the period when work became his entire identity, and how burnout and self-reflection pushed him to rebuild a more sustainable version of success.You’ll hear Kishan’s practical view on building networks in a small industry, staying loyal without losing yourself, and leading a team of more than 40 underwriters while still being a present husband and dad. He also shares his opinions on innovation in insurance and why agencies like Mekon are particularly well-placed to move faster.If you're passionate about mentorship and work-life balance in insurance careers and want a genuine story of determination, sacrifice, and adjustment, this episode is for you. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

Women in insurance leadership are central to this conversation with Lisa Hiscock, Director of Hakea Insurance Brokers. Mark Silveira interviews Lisa about her journey from a tough start in Chatham, UK, to senior underwriting roles at AXA XL and Axis, and ultimately founding Hakea to create a more flexible, values-driven career. You’ll hear how a love of travel and learning opened doors beyond a traditional legal path, why early exposure to clients at Hiscox accelerated her growth, and what crisis management underwriting taught her about education, risk, and resilience. Lisa also shares honest reflections on pregnancy in corporate life, imposter syndrome, and the identity shift that motherhood brings.Key takeaways: • Practical strategies for women in insurance leadership, mentorship, saying “I don’t know” aloud, and learning through experience. • How flexible work models in broking create space for family, deep client service, and personal wellbeing. • The business case for mental health advocacy, how loss led Lisa to crisis counselling and improved listening skills as a broker. • Why the industry must incorporate sustainability into underwriting, claims, and product design to safeguard community-critical businesses.If you’re building a meaningful, sustainable career in insurance or leading a team that wants to attract and retain top talent, this episode will provide you with frameworks and inspiration. Listen, subscribe, and share your key takeaways with a colleague. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

Mentorship in insurance careers is central to this conversation with Mike McShane, founder and director of McClardy McShane Partners. From a modest beginning in Melbourne to co-founding one of Australia’s most respected broker networks, Mike explains how resilience, education, and trusted mentors shaped his journey.He recalls leaving school early, travelling across Australia doing tough jobs, and realising that true learning often comes from experience. Returning home, he completed a Bachelor of Business while working full-time—an education that boosted his confidence and changed his career path. When corporate conflict pushed him out of a role, it became the trigger for entrepreneurship and, eventually, a partnership with Don McLeary.Mike also discusses his deep involvement with the Reach Foundation, which helps young people become their best selves, and explains why nurturing future professionals is vital for the industry’s well-being.TakeawaysFormal study fosters long-term confidence in insurance careers.Values-aligned partnerships endure beyond circumstances.Claims transparency enhances public trust.Mentorship in insurance careers speeds up professional development.https://fundraise.reach.org.au/donate-to-reach Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

Mentorship in insurance impacts careers, cultures, and client results—and few exemplify this better than Ambrose Construct’s Executive GM of Business Development, Darren Trott. In this chat with Mark Silveira, Darren shares a 40-year journey from Adelaide to national leadership, illustrating how mentors, music, and resilience shaped an empathy-first approach to claims and culture. You’ll discover how early family influences and a parallel life as a musician taught Darren to listen carefully; how a “Trojan horse” mindset helps builders and insurers collaborate; and why mentorship in insurance underpins sustainable teams.Key takeaways include practical leadership lessons learned through redundancies and relocations, how to support staff facing catastrophic loss, and the importance of compassion in moments that matter—such as Black Saturday and Cyclone Yasi—when clients remember how you showed up, not just what you did. Darren also shares the story of John and Chrissy, and the simple promise that kept them going until they received the keys to their rebuilt home.Whether you’re in broking, underwriting, loss adjusting, or builder networks, this episode will enhance your understanding of mentorship in insurance, client care, and culture development. Listen now and subscribe for weekly leadership insights that drive better outcomes for people and the industry. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"I don't think you can have real, sustained success, especially in leadership, without having some sort of sacrifice."Allicia Tsolis's genuine leadership in insurance takes centre stage in this episode of Business Made Personal. As the Executive General Manager of Workers’ Compensation at Suncorp, Allicia shares how a tough childhood in South Australia and her Greek heritage shaped her grit, empathy, and people-first leadership approach. She explains how early hardships fostered resilience, why authenticity surpasses conformity, and how prioritising the customer in every decision leads to sustainable results.With over 26 years of experience at AAMI and Suncorp, Allicia has gained expertise across the entire value chain—sales, service, claims, transformation, and strategy—enabling her to lead with insight and practicality. She reflects on working in male-dominated environments, the mentors who supported her, and the moment she stopped trying to emulate “hard-edged” leadership to lead authentically as herself.You’ll hear the inside story of building a newly privatised scheme from scratch, earning recognition as CSIA’s Service Hero Customer Service Executive of the Year and later being named one of Insurance Business Australia’s Elite Women. Allicia is open about personal trade-offs, motherhood, and learning to trust and delegate without compromising standards.Takeaways: • Practical ways to lead authentically while delivering results • How to build credibility: “trust is built in drops, lost in buckets” • Designing services with human-centred, customer-first thinking • Lifting as you climb: mentoring the next generation of leaders Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"It is the best thing I have ever done in my life….taken jobs that I probably shouldn't have or possibly shouldn't have been offered."Calling it as it is is Kerrie Challenor’s stock in trade, and in this podcast, she did not disappoint. A couple of notable comments from Kerrie: “Let's face it, it's not really rocket science… Insurance. (You can learn it, but) What you can't teach people is how to be resilient or how to have respect.”  Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"I just accepted that I was different and stopped trying to fit in so much."As a child of Turkish migrants, growing up, Nese faced two choices. Either to continue her education and keep learning or to get married. Nese chose the former, and when explaining her decision, she says that for her, “the driver really becomes well, I need to be independent, I need to be able to do things without relying on anyone else. The saying knowledge is power absolutely resonated with me.” Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"I tend to spend a lot of time in my own head questioning every decision I make and second-guessing and analysing."Being able to speak German unbeknownst to him helped Simon Lightbody enter the insurance industry. He admits that he is “not the sort of character who has this kind of myopic view that I'm going to do this and I am absolutely right set on it” and that flexibility has allowed him to take risks - the biggest and most challenging being starting his own Underwriting Agency, Miramar.  Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"If you want to learn and grow, and exceed, you just have to put in the work and hustle."Starting an insurance broking business when you have a four-year-old and are pregnant with your second child is not for the faint-hearted. Having decided she wanted to spend more time with her children, starting out on her own was Lisa’s way of being present for her children whilst creating an insurance business that now employs eight people, most of whom are working mothers.  Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"You will be offered opportunities. Take them, try things, do different things, challenge yourself and take yourself out of your comfort zone because that's how you learn."Understand what your values are and what you stand for, and what you don't stand for. What's right for you? What's wrong for you? And what are you prepared to compromise on? Because this will guide you not only in your work life but also in your personal life. On staying relevant, Adam’s tips: ask for help, be really clear on your personal values, be flexible but don't compromise your principles, and be on time. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"A tingle of fear is good because that's giving you the right knowledge that you're probably pushing yourself to where you'll grow and learn."Brendan Dunne walks around with a set of post-it notes because, in his words, if it can't fit on the post-it note, it's probably not going to get done. This approach has served him well in his different leadership roles over his 20+ years at Allianz. His other piece of advice is to “make sure that you're not leaving your life behind because you spend a lot more time in your life than you do in your work.” Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"People said I was ambitious. I didn't see that in myself. I just had that thirst for understanding the industry."Rebecca has advice for those seeking an insurance career: believe in yourself, trust that you can do it, be prepared to take chances, and keep your mind open to alternative views. She is also quick to point out that understanding AI will be fundamental to the future, whether they're in the industry now or thinking about joining.Melbourne Insurance Professionals (LinkedIn Group) Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"For me, one of the real opportunities for us as an industry is to shape the future of Australian communities."Scott  is not someone who believes that AI robots will take over all our jobs, but he thinks we will need to work differently in the future. Key to that will be our ability to learn to interact with people who have different personality types.  Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"Ultimately, a leader is recognised by the outcome, not the path to how you get there."Every successful career has a price tag attached. Nigel Fitzgerald discusses the impact that long hours have had, both positive and negative, on his work and personal life. He is the first to acknowledge that he is no martyr and chose that path even to the extent of declining to be the best man at a close friend's wedding by prioritising work commitments. He said, "I wouldn't deem it a work priority today. I'd be at the wedding!" Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"I think you deliver great results if you can develop a great culture".David Leach attributes his success to six key aspects he has had to develop to add value in his CEO roles: Communication, Professional Relationships, Knowledge and Expertise, Tools, Time Management, and on-time delivery and attitude.Based on his experience in other industries, he also believes that the insurance industry needs to develop a culture around innovation and have people on your team who are used to change and comfortable with a faster-paced rate of change. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"Success comes when you proactively embrace and lead with integrity and passion."Suzie White is a strong advocate for diversity and inclusivity. Having helped shape women's careers over many years, including her own, Suzie has made it her mission to foster, mentor, and support career growth for both women and men.  Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"Coming in with a really open mind and an eagerness to listen and learn has served me well, and it still does."Prue Monument spent 20 years in government roles, but nothing could have prepared her for the profound impact of supporting Syrian refugees. This work deeply shook her confidence and worldview for a time. Reflecting on her journey, Prue credits her parents for instilling a sense of passion and purpose in her. She says, "They had a talent for encouraging us to pursue what we loved. I didn’t always know what I wanted to do, but I kept following what brought me joy." Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"That's one great thing about our industry: people will always give you the time no matter who they are, how high up they are or wherever they are."Considering the enormous risk of purchasing a brokerage, Jonathan Lam didn't realise how many hats he would wear as a business owner, knowing that the buck had stopped with him. One significant advantage has been spending time with his young family and sharing the business with his wife. His advice: Back yourself in, work hard, and it will work out! Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"You're at work for a long time, so if you don't enjoy it, go and find somewhere else."Discussing the varied roles in his working life, Mike Edmonds has always had a strong desire to win, whether swimming, rugby or playing in a pipe band. In this podcast, Mike says that one of his key learnings, as he has developed his career, is that, these days, “I'm probably a bit more measured than I once was. A little bit more patient than I once was”.  Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"I’ve always been motivated and largely happy at work."Having seen the evolution of insurance claims for over 30 years, David Gow is still amazed at the education his role gives him. He cites one learning that he was unaware of: that Easter eggs are made all year round. He also notes the privilege of being able to assist people in their most difficult times.  Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"It's natural to be nervous in certain circumstances, but you have to be fearless at the same time."When Kerryn moved from a country town in Victoria to Melbourne at the age of 21, she knew she would have to prove herself. Kerryn has seen her career grow and develop by focusing on a positive mindset, educating herself, learning from mentors, and listening to podcasts.  Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"We're here to serve, and you serve by leading, but you also lead by serving."Moving from South Africa at the age of 12, Richard always believed that resilience was at the core of his survival. Speaking of life’s challenges, Richard says, "What you can control is how you respond, and what you can control is how you prepare." Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"It doesn't matter if you don't understand something. What's important is that you want to understand it!"Adapting constantly to change since the age of 2 has given Oren Jacobi a unique view of what is required to become truly resilient. His career journey highlights just that and is also reflected in what he feels is essential in his personal life. He states his purpose: "I realized years ago also that I was put on this earth to help people. It’s a fundamental part of who I am.” Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"I’ve seen favouritism in businesses before, and it acts like a virus!"Meg Long has firm views on what Diversity should and shouldn’t mean, what Ai is likely to do to the industry and why she loves seeing people build their businesses within the business she works in.  Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"Purpose and passion are important in anything you get to do, whether it's your work role or a side interest."Paul's desire for financial independence started early—at the age of 14. He started in insurance at 18 and, in addition to his day job, is a huge influence on the insurance community when it comes to making a difference for the LGBTQIA+ and other diverse communities through his involvement as co-chair at InsurePride. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"So (ESG) is not all about minimizing the risk; it's actually about seeing and seizing some of these opportunities, and that needs leadership that sees beyond the quarter-by-quarter reporting cycles."Having worked in various areas, including market research, teaching English, TV ratings, local government, ethical funds manager, and elite sportspeople, and having spent time in Rural Ireland, Dublin, and Japan, Ciaran decided his employment passion really was in the environment. Moving to Australia, he aimed to become a wildlife ranger, but the world had bigger plans for the kid who grew up on a dairy farm in Ireland. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"When I started out originally, I said to myself, ‘How awesome would it be to be in every major state I wanted to be in?’."By his own admission, Franz Du Plessis has made quite a few mistakes in the last few years, but that has not stopped him from acquiring multiple businesses in various industries. Driven by his mantra of just being happy and enjoying what he and his team do and learning every day, something new, Franz believes that if you fail, you see that as a lesson - you learn quicker, and you just start up again. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"How do we get out of our own way so we can be transformational leaders?"Speaking of the insurance industry, Lyle Steffensen says, “We're an industry of mavericks. We're an industry of people who don't fit other places”. She follows that up with, “But I don't think I've met many people who know that.” It is clear that Lyle has a passion for the insurance industry, but it isn't the usual ‘I fell into it and loved it’ story. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"I've never been good at being a specialist at anything so I became a generalist at everything."Like many people in this podcast series, mine is a migrant's story infused with the generous support of so many people, particularly from within the Insurance Industry. The ability to develop relationships and create a career working across so many diverse sectors of the insurance industry has ensured that I have had massive opportunities to learn, grow, and develop. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"I look back now, and I think this (insurance) industry has made me a better person. That, to me, is the value of this industry; it gives as much back as you put into it."An accounting background allowed David Cook to work in retail. In his words, “Accounting wasn't for me. It just didn't suit me and my style. I loved the retail side of it, but sitting down there crunching numbers wasn't for me.” Joining a premium funder was the start of his love affair with insurance.  Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"Insurance was never on my radar. It didn't strike me as a career."Eradicating doubt is imperative in clearing the first hurdle to a successful career, and Kara McInnes discusses how she managed to do that in her life and career. In dealing with clients suffering significant stress during major catastrophes, she believes that using emotional intelligence and remaining emotionally resilient is critical to assisting those Clients and ensuring those stressful circumstances do not overrule and take over your entire day.  Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"You've got to put the hard yards in, and there’s no easy path, no shortcut; you have to do the hard work!"Jonathan's first foray into insurance was with the Nottingham City Council In England. He felt he had found his calling in their insurance claims department. He then moved to Australia in 1994 and met some great people. His love affair with loss adjusting began with GAB Robins, where he was given the role of trainee liability adjuster. Thirty years on, his is an interesting story.  Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"I always wanted to be better for myself. It was never that I wanted to be better than somebody else."Migrating from Ireland with a background in banking meant that Shaneika had to take a step back and start from the beginning in the insurance world. Her thirst for learning has seen her escalate her career in a very short time frame, and in 2023, Insurance Business honoured her with the Rising Star Award. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"I found it (Antarctica) the most incredible place to be (for work). The scenery, the shades and the colours and the vastness of where you change your whole mindset"Complex, interesting, major losses helped pave the way to become the loss adjuster and person Nick is today. In his own words, “When I left the farm, I never ever imagined I would be doing what I now do or become what I am now.” With experiences in Antarctica, Exmouth and the Pilbara,  when Nick was forced to leave his farming life, he never ever imagined he would be doing what he now does or become what he is today. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"Your footprint should be bigger than yourself."Influenced by a grandmother and father, both of whom devoted their time to public service, Katrina Shanks has established a huge presence public presence in New Zealand and, as a recent migrant to Australia, hopes to continue that work in her new role as CEO of ANZIIF.  Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

The Business Made Personal team wishes to thank all those who have supported the podcast series, including our fabulous guests, our awesome listeners, and those wonderful people who have taken the time to provide us with their suggestions. How to Connect with Mark:Email: [email protected] Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"I learnt pretty quickly when I was young that nothing great comes without hard work."A professional rugby player for 13 years, Tim looks back on that time - a time when he says, “You earn really good money, you don't even have to buy running shoes or lunch”, what it taught him and how he was able to apply it in his business journey.  Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"I think women have a tendency to need to feel confident about what they do before they step into an opportunity."Sitting in law school, going to lectures, and learning about the law, Isabell was uncertain as to what her career would look like. She knew she was not interested in attending Court, and that’s when fate stepped in. A brief experience in the insurance industry convinced her that she wanted to make a difference in people's lives, and she has not looked back since.  Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]

"I wasn't going to let anyone prevent me from getting to where I wanted to be."Being challenged as a young female by a plethora of difficult personalities, Heather has had to learn the sometimes difficult art of standing up and calling people out. Having now worked out her own strengths and immersed herself in education, Heather believes she is in an excellent position to provide support to her team as well as others facing similar challenges. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]