Ep147: Nigel Cook on major complex loss in insurance and claims leadership

Major complex loss in insurance is not just about technical expertise; it is about communication, judgement and the ability to guide people through pressure.In this episode of Business Made Personal, Mark Silveira chats with Nigel Cook, Chief Executive Officer, Sedgwick Singapore, and Head of Major Complex Loss, Asia. Nigel shares how a trade apprenticeship in South Wales, an early move to Abu Dhabi, and decades as an expat have shaped his approach to engineering, loss adjusting, and leadership across international markets.Nigel’s story moves from British Steel to the American Bureau of Shipping, New Zealand loss adjusting, Singapore and complex claims across Asia. Along the way, he explains why strong claims outcomes depend on more than policy interpretation. They depend on empathy, clear stakeholder communication and the discipline to keep people informed before issues go sideways.In this episode, you’ll hear: How an engineering background helped Nigel understand complex claims  Why catastrophe response can take a personal toll on adjusters  How communication shapes trust in major and complex loss  Why Sedgwick is investing in younger adjusters through Pathfinder, Protégé and leadership development  How cross-border exposures are changing the speed and complexity of insurance For insurance professionals, brokers, adjusters, and business leaders, this conversation is a practical reminder that claims leadership is built on experience, resilience, and clear communication. Business Made Personal is hosted by Mark Silveira, exploring the real journeys of leaders in insurance, business, and beyond.Never miss an episode: Follow & Subscribe on https://bit.ly/bmp-WebsiteJoin the conversation: Connect with us on https://bit.ly/bmp-LinkedInFor enquiries, collaborations, or to suggest a guest: [email protected]