EP15 | 公審變成一種常態？從情緒爆發到翻車危機

為什麼現在的人，只要不爽就直接公審？尤其傳播速度越來越快，很多事情已經不是道歉就能結束。一句話、一個態度、一個承諾落差，都可能直接被放大檢視。* 為什麼現在消費者情緒容易爆？* 店家哪些行為最容易被炎上？* 顧客真正討厭的是什麼？* 怎麼降低負面討論與翻車風險？我們也聊到一個很常見的問題：很多品牌為了成交，會把效果講得太滿、把自己包裝得太厲害，結果實際體驗跟宣傳差異太大，最後客人不只是失望，而是產生被騙感。而現在最危險的，不是做不好，是你讓人期待過頭。

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EP15 | 公審變成一種常態？從情緒爆發到翻車危機

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This episode was published on June 3, 2026.

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