EP16: The Color of Retail, with Terry Thomas from Unilever

Wendy Liebmann and Terry Thomas, EVP & Chief Customer Officer, Unilever US, discuss how diversity and inclusion are critical to building a modern, socially responsible company that today’s shoppers expect. Wendy and Terry discuss:What Diversity and Inclusion actually mean (it’s more than ethnicity)Why an intrinsic, top-down approach is critical, and how to execute itHow to build and retain the best talent through diversity and inclusionHow manufacturers and retailers need to collaborate to deliver a cohesive approach to diversity and inclusion Why shoppers are at the center of this, and why “seeing them” is the key to successWhat retail needs to look like in the futureSend us Fan MailVisit our website for transcripts, links mentioned on this episodes, and video podcasts. Subscribe and rate us with your favorite podcast app!