EP184: CX Considerations For Your Ecommerce Returns Strategy, With Loop Returns Founder

This is part two of our podcast interview with Loop Returns founder Jonathan Poma. In the first episode Jonathan explained how Loop integrates with ecommerce tech stacks, the challenges they're helping retailers address and sensible strategies to manage ecommerce returns. In part two, we progress to discussing customer experience considerations. We drill in to the state of returns in 2023, what changes Loop has seen, customer expectations and how retailers are meeting the demand for a professional and reliable returns service, including customer-centric tactics to help reduce your returns rate. Tune in for industry insight and practical advice.