EP2: Building a People First Culture: Training, Hiring, and Leadership in the Service Industry

Celton talks about his leadership journey from store manager to CEO at CC’s coffee, the importance of maintaining a people-first culture (a la southern hospitality + mentions to qualities he looks for in candidates), and the challenges of training and developing employees in the service industry. Celton shares insights from his recent store visits, emphasizing the need for effective training and the value of listening to employees.Timestamps:Chapters00:00 Introduction to CC's Coffee House and Leadership Journey05:03 The Importance of Community and Guest Service05:04 The want for more training08:07 Why Celton chose Opus08:36 Jam Session - example10:40 Identifying people-first leaders11:45 Aspirational Leadership and Legacy Building12:32 The Power of Continual Improvement16:12 Learning from Failures and Accountability16:31 Lightning Round: Personal Insights and Favorites21:01 Power of learning a new skillAbout UsOpus is the leading training operations platform for multi-unit brands with frontline workforces, helping operators deliver consistent, engaging training that delivers measurable results. Trusted in thousands of locations across restaurants, retail, fitness, healthcare and consumer services, Opus customers include Smashburger, Craveworthy Brands, Let’s Play Soccer, Shipley Do-Nuts, Sound Fun Entertainment, Big Chicken, York Building Services, Gordon Ramsay Group, Jose Andres Group and more. Learn more at www.opus.soHave an idea or experience you'd like to share? Keep the conversation going with us on LinkedIn!