Ep225 The Secret to Getting Clients and Team Members to Stick Around

The must-listen-to episode for VAs growing their teams, as well as those looking for ways to foster healthy, long-standing relationships with their clients. Personality profiling has been the single best investment in Jo's VA agency - hands down. The Process Communication Model (PCM) is a globally renowned tool (trusted by companies such as NASA, Pixar, Air NZ) for understanding personality, motivation, and communication, helping build teams, resolve conflicts and enhance relationships. Certified PCM Facilitator and Trainer Teesha Vee joins us in this episode to share how you can learn how to meet the psychological needs of your team members and clients. Hello increased profitability!! In this episode you'll learn: Why equality isn't a guiding principle you want in your biz (yep you read that right)Why you gel with some clients, and others it just feels hard (and what to do about it)The right way to praise your team and have it make them feel valuedThe 100% predictable distress behaviours of you, your team and your clients. Get your personalised PCM profile here Sam + Jo xo