EP25: The Trust Collapse: Why Your Workforce Has Stopped Believing Your AI Strategy

BCG dropped two studies that should be taped to the wall of every CHRO's office. One shows that adding AI "employees" to org charts is making human workers sloppier and more likely to blame the bot when things go wrong. The other — "AI brain fry" — shows that cognitive overload from managing AI tool sprawl is driving errors, burnout, and intent to quit. Meanwhile, 48% of Q1 tech layoffs were attributed to AI, Gen Z workers are listing AI skills they don't have on their résumés, and boards are demanding governance answers most executives cannot give yet. But the story underneath all of that — the one you won't find in any headline today — is a trust collapse. Workers don't believe what leaders are telling them about AI anymore. And that gap is now a credibility crisis. This episode is about all of it.