EP250 ∣ 為何有客戶會索賠上百倍？又該如何進行客訴處理才能化解危機？ ft. 于佩茹∣金邊衍生品交易所營運長

from 一談就贏 · host Alex鄭志豪的談判教室

客訴處理最大的挑戰，有時反而不是遇到難搞的奧客，而是自己人搞不清楚狀況而擦槍走火。本集來賓于佩茹之前在一家知名金融業任職時，就曾遇到這樣的狀況，原本可能幾千元就能處理的問題，客戶居然一怒之下求償110萬元。後來被公司要求去救火的她，到底該怎麼處理？除此之外，由於很多時候的問題反而出在公司內部，所以她也與大家分享向上管理的訣竅，與大家分享該如何與不同類型的主管相處，歡迎收聽！ ☝️ 合作及發問請洽： [email protected] ☝️ 一談就贏網站： nego.com.tw ☝️ 鄭志豪Alex老師臉書粉絲專頁： facebook.com/dtrtthebest ☝️ 一談就贏YouTube頻道： https://www.youtube.com/@alexnegotiation ☝ 更多內容歡迎訂閱免費電子報： https://www.nego.com.tw/subscribe ☝ 客戶服務及客訴處理課程介紹：https://www.nego.com.tw/training07 -- Hosting provided by SoundOn

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EP250 ∣ 為何有客戶會索賠上百倍？又該如何進行客訴處理才能化解危機？ ft. 于佩茹∣金邊衍生品交易所營運長

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