EPISODE · Nov 12, 2025 · 1H 2M
EP315: Scaling Smart - How To Make Better Technology Choices for Ecommerce Growth, With Lauren Muir
from Inside Commerce: Ecommerce Strategy, CX and Technology Podcast · host Paul Rogers and James Gurd
Navigating the Tech Landscape: A Guide for Growing Ecommerce BusinessesChoosing the right technology can make or break your business as it scales. This episode delves into the critical decisions ecommerce leaders face when selecting tech solutions that align with their growth strategies. Our guest, Lauren Muir, was the Head of Ecommerce at Oh Polly as it grew to £130m+ in online sales. She's seen first hand the challenges in selecting the right tech to enable growth, and has practical advice based on experience of solving these problems.Understanding how to leverage technology effectively is key to staying competitive and meeting customer demands.Why listen?Insights from two industry experts on the latest tech trends. Learn how to evaluate technology options that fit your business needs. Discover strategies to future-proof your eCommerce operations.Key Discussion Points:Understanding the tech needs of a growing business: explore how technology requirements evolve as an ecommerce business matures and the importance of aligning tech choices with business goals. Evaluating tech solutions: criteria for selecting the right technology, including scalability, integration capabilities and cost-effectiveness.The role of data: how data-driven decision making can enhance customer experience and drive growth.Balancing innovation & stability: the challenges of adopting new technologies while maintaining operational stability. Future proofing your tech stack: tips on building a flexible tech infrastructure that can adapt to future challenges.Tune in to help your ecommerce business make the right technology choices and plan for sustainable growth.Chapters:[00:30] Introductions & Lauren's Ecommerce Journey[06:30] How Brand Maturity Impacts Tech Decisions[09:30] The Pros & Cons of App Stacks[19:00] Evaluating Technology Solutions[28:00] Considerations forAnalytics and Customer Experience[37:00] Balancing Innovation, Performance and Stability[46:00] Future-Proofing Tech Stacks[56:00] ConclusionsSubscribe to get the latest trends and insights in ecommerce direct to your inbox: http://eepurl.com/gJFLtj
What this episode covers
Navigating the Tech Landscape: A Guide for Growing Ecommerce BusinessesChoosing the right technology can make or break your business as it scales. This episode delves into the critical decisions ecommerce leaders face when selecting tech solutions that align with their growth strategies. Our guest, Lauren Muir, was the Head of Ecommerce at Oh Polly as it grew to £130m+ in online sales. She's seen first hand the challenges in selecting the right tech to enable growth, and has practical advice based on experience of solving these problems.Understanding how to leverage technology effectively is key to staying competitive and meeting customer demands.Why listen?Insights from two industry experts on the latest tech trends. Learn how to evaluate technology options that fit your business needs. Discover strategies to future-proof your eCommerce operations.Key Discussion Points:Understanding the tech needs of a growing business: explore how technology requirements evolve as an ecommerce business matures and the importance of aligning tech choices with business goals. Evaluating tech solutions: criteria for selecting the right technology, including scalability, integration capabilities and cost-effectiveness.The role of data: how data-driven decision making can enhance customer experience and drive growth.Balancing innovation & stability: the challenges of adopting new technologies while maintaining operational stability. Future proofing your tech stack: tips on building a flexible tech infrastructure that can adapt to future challenges.Tune in to help your ecommerce business make the right technology choices and plan for sustainable growth.Chapters:[00:30] Introductions & Lauren's Ecommerce Journey[06:30] How Brand Maturity Impacts Tech Decisions[09:30] The Pros & Cons of App Stacks[19:00] Evaluating Technology Solutions[28:00] Considerations forAnalytics and Customer Experience[37:00] Balancing Innovation, Performance and Stability[46:00] Future-Proofing Tech Stacks[56:00] ConclusionsSubscribe to get the latest trends and insights in ecommerce direct to your inbox: http://eepurl.com/gJFLtj
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EP315: Scaling Smart - How To Make Better Technology Choices for Ecommerce Growth, With Lauren Muir
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