Ep33 Crash course in problem solving: root causes …and rudders

What are the root causes to issues that come up in your organisation? Well, investigations into airline crashes is an apt metaphor in getting to the bottom of things. While tragic, airline investigations often highlight the value of teamwork, discipline, and persistence in uncovering root causes. In his book Advance, Ishan Galapathy explored structured problem-solving and interviewed John Cox, a lead air crash investigator, to learn about the mindset and methodology behind such investigations. John shared two key insights: the importance of cross-functional accountability and the need to avoid prematurely settling on initial theories. These lessons extend to business, emphasising that effective problem-solving and collaboration are essential for unlocking excellence and driving success. To purchase a copy of Ishan’s book, Unlock: https://ishangalapathy.com/books/ MORE ABOUT ISHAN GALAPATHY https://ishangalapathy.com/ See omnystudio.com/listener for privacy information.