EP34: Amazon, Omni-commerce, the Metaverse and What Comes Next with Andrea Leigh

In this episode  Wendy Liebmann talks with Andrea Leigh, former Amazon executive, and founder of The Allume Group, an ecommerce education community, about the future of commerce.They discuss:How lifestage and lifestyle needs coupled with new technologies mean that shopping is now a passive -- rather than an active -- activity.That “always shopping” has impacted loyalty to retailers and brandsHow digital shopping can create opportunity to shop in physical storesThe emerging challenges for Amazon, and how specialty-oriented retailers are winningThe impact of omni-commerce and the critical need for seamless shoppingThe “revenge of the stores” as shoppers, especially older ones, move back to physical retail, andThe critical distinction between saving time and faster shopping, and the investment implications for the futureSend us Fan MailVisit our website for transcripts, links mentioned on this episodes, and video podcasts. Subscribe and rate us with your favorite podcast app!