EP38: Analog Retail & The Future of Physical Stores with Kate Ancketill, GDR

In this episode Wendy Liebmann talks with Kate Ancketill, founder and CEO of GDR UK, about the future of the physical store in a digital, and Meta-age.  They agree there will always be a significant role for good physical retail, however, it must be fully omni-channel and logistically optimized to support ecommerce.They discuss:How stores must move away from the transactional, and towards enhanced services How mass retail should hybridize space, build smart partnerships, deliver what’s trending on social media, create “tribal hangouts”, and empower retail employees That it is essential to create many different options for shoppers in their different mindset modesHow the key to successful retail is to use data to get the right product at the right time for the customer walking in the doorExamples of innovative physical retail around the world – from Spain to China to England to the USSend us Fan MailVisit our website for transcripts, links mentioned on this episodes, and video podcasts. Subscribe and rate us with your favorite podcast app!