Ep41: Why Insight Matters & Why Pubs Feel Like Home with Katy Moses, MD of KAM Insight

Episode SummaryIn this heartfelt and insightful episode, Cassie welcomes Katy Moses, founder and Managing Director of KAM, the leading insight consultancy in UK hospitality. From childhood memories of Chiquitos and fizzy drinks to launching a data-led business that’s shaping the future of pubs and restaurants, Katy shares her journey with honesty and humour.They explore the emotional power of hospitality, why pubs remain the heart of the community, and how insight—not just instinct—drives better decisions. Katy also talks about KAM’s origins, how the pandemic transformed the industry, and what she believes the future of hospitality—and the pub—is really about.Expect stories, laughter, and a dose of proper industry truth.Katy’s early love of hospitality and first memories of eating outWhy research and insight are essential in modern hospitalityPubs as places of belonging, choice, and communityThe impact of COVID-19 on the sector—and how it accelerated progressHow KAM started (thanks to one determined client and Companies House)Low and no alcohol trends: zebra striping, bookending, and guest expectationsWhy listening to customers is more than just a “gut feeling”The evolving identity of pubs—and why the best ones never forget their purposeThe future of hospitality: community, technology, and meaningful innovation“The pub is like a microcosm of society—everyone matters as much as everyone else.” – Katy MosesKAM Insight Website: www.kaminsight.comKnowledge Hub (free insight, reports & webinars): Knowledge HubEmail Katy: [email protected] KAM on LinkedIn: KAM InsightJoin the Kith & Kin community: https://kithkinhospitality.co.uk/LinkedIn: Cassie DavisonTopics CoveredQuote of the EpisodeLinks & ResourcesConnect with Cassie