EP43 – So Long, and Thanks for All the Leads

Ever wonder how many deals you’ve lost—not to your competition, but to your own silence? In this heartfelt and slightly cosmic episode, Andrew takes you on a journey through the CRM graveyard—where forgotten leads float in digital limbo, waiting for a call that never comes. With empathy, dry humor, and brutal honesty, we unpack why most dealerships don’t lose sales to other stores—they lose them to slow follow-up, poor timing, and CRM neglect. You’ll learn: Why responding within 5 minutes makes you 21× more likely to start a sales conversation [1] How to use the “Text → Call → Email” approach for real engagement The mindset shift from chasing leads to stewarding trust Redemption scripts to win back customers you thought were gone And how to stop ghosting the very people who asked for your help Because it’s not just about leads—it’s about legacy.  Music Credits: “Viral Energy (Pop Fashion Sports Dubstep) – Promo Reels” by FASSounds, via Pixabay Music “Best Time – Advertising Vlog Hip-Hop” by FASSounds, via Pixabay Music Sources: HubSpot Sales Blog – Speed to Lead Research Automotive Ventures – Lead Response Time Study InsideSales Lead Response Study – 391% conversion bump LeadResponseManagement.org – First responder wins 78% HubSpot Sales Report – 80% of sales need 5–12 follow-ups Contact: [email protected]