EP44 | Emeric Ernoult (Agorapulse) - Challenges tackling SMB churn and how to overcome them

Today on Churn.fm we have Emeric Ernoult, CEO and Founder of Agorapulse. In this episode, we talked about the role of communities in customer retention and using social media as a channel for customer support.Emeric also shared his learnings about churn and retention in his entrepreneurial career. He dived deep into his past churn metrics, future goals, and how he plans to further tackle churn at Agorapulse. We also talked about how to design your product roadmap based on customer feedback, and how you can package your product to appeal to new and different audiences.As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on [email protected]. Now enjoy the episode.