EP44: How Retail Can Be A Solution for Loneliness with Matthew Liebmann, Vista Group

In this episode Wendy Liebmann talks with Matthew Liebmann, Chief Innovation & Data Officer at Vista Group about the role of physical experiences in addressing the increasingly disturbing societal issues of loneliness.They discuss:Loneliness and the decline of socialization prior to the pandemic, and its continuing impact across populationsThe opportunities that retail and movie theaters have to create in-person occasions to socialize – and differentiate themselves from competition at the same timeHow to get beyond demographic proxies to understand peoples’ tastes, preferences, and behaviors to build more personalized interactionsHow to build new habits of engagement in-store and through other physical experiencesThe role the employees can play when technology and digital tools free them up to interact rather than transact with shoppersSend us Fan MailVisit our website for transcripts, links mentioned on this episodes, and video podcasts. Subscribe and rate us with your favorite podcast app!