EP61: Insurtechs - compete or collaborate

Insurtech are firmly established and are reshaping the insurance industry, forcing incumbents to choose between competition and collaboration. Insurtech's add value through innovative product development (such as micro-duration and on-demand insurance), digital distribution and disintermediation, peer-to-peer models, and advanced technologies including analytics, AI and IoT across the insurance value chain. Regulators worldwide are supporting this shift through sandbox environments that encourage experimentation.However, Insurtech's face challenges in scaling, gaining customer trust, and overcoming regulatory and geographic barriers. Collaboration with established insurers can address these limitations, while insurers benefit from innovation, data utilization, and enhanced customer propositions. Successful partnerships should improve product quality, pricing, transparency, and service delivery. Ultimately, sustained success for both incumbents and Insurtech's depends on collaboration, adaptability, and a strong customer-centric focus, especially in meeting the expectations of digital-first, millennial customers.