EP69: Building a “Magic” Health Care Box with Alex Gourlay, Holland & Barrett

In this episode, Wendy Liebmann talks to Alex Gourlay, Executive Chair of Holland & Barrett, the UK’s leading wellness retailer, and formerly Executive Vice President and Co-Chief Operating Officer of Walgreens Boots Alliance, and President of Walgreens about the future of health care retailing. They discuss:The generational opportunities in health care (from food to pharmacy)How younger people are much more proactive in taking care of their health, and how longevity means opportunity to support older people with solutions for a continued healthy life The power of the pharmacist and the importance of maintaining personal relationships with customers How technology creates great opportunity for personalization with shared data to deliver specific one-to-one solutionsThe power of physical retail that is simplified, edited and organized by solutions Early “green shoots” of integrated health care, but with much more opportunity still to come to build “a magic box”Send us Fan MailVisit our website for transcripts, links mentioned on this episodes, and video podcasts. Subscribe and rate us with your favorite podcast app!