EP74: The Future of Retail. A View from the Other Side. With Helena Foulkes, Hudson's Bay Company

In this episode, Wendy Liebmann, WSL’s CEO and Chief Shopper talks to Helena Foulkes, current board member of Costco & Harry’s, former president of CVS Pharmacy and CEO and Board Member of the Hudson’s Bay Company, amongst other roles.  They discuss:Her reflections on the pandemic: What she has learned about retail, leadership and the future.  How and why the power dynamic shifted from manufacturer to retailer to technology -- and now to consumers.The lasting effects of the pandemic. (It’s not technology.)The power of community, and the role retail.  How companies can prosper in times of paradox and complexity.The big opportunity in the consumerization of healthcare. What makes for future retail winners and losers (a clue: people and innovation, not AI). Send us Fan MailVisit our website for transcripts, links mentioned on this episodes, and video podcasts. Subscribe and rate us with your favorite podcast app!