EP86: Redefining the ABC of insurance

Artificial intelligence, big data analytics and cognitive computing are reshaping the traditionally slow-to-adapt insurance industry. As customer needs shift toward on-demand, micro-duration products and real-time risk assessment, technology is enabling insurers to move beyond one-size-fits-all models. AI supports personalized, pay-as-you-go insurance through real-time pricing, chatbots and automated underwriting, while exploding volumes of data from IoT devices, wearables and digital ecosystems improve risk accuracy. Big data analytics expands the data surface for better decision-making, though data quality and governance become critical. Cognitive analytics further enhances prediction, product design and personalized premiums. Together, these technologies reduce reliance on intermediaries, enable direct customer engagement and lower costs. The result is a shift toward micro-products, self-service, automated decisions and more cost-effective insurance, marking a fundamental paradigm change in how insurance is designed, priced and delivered.