Ep9 - Intro to Support Driven Development - Mastercard Gateway Unlocked | #21
from Young Leaders In Technology Hosted by John Conneely
In this podcast I recorded with Mastercard Payment Gateway Services, I spoke about how Support Driven Development in the early stages of product deployment can give support teams the key tools they need for efficient product scaling with customer-centred satisfaction. Many of the topics that came up in this podcast are covered in my past blog posts on Support Driven Development, or will be covered on an upcoming blog post. Some of the topics covered on this episode: Intro To Support Driven Development Automated Responses Creating an impact analysis The Importance of a support UI Correlation IDs: The key to customer support Referenced Reading and Speaker Links: Mastercard Payment Gateway Services https://www.mastercard.com/content/mastercardcom/gateway.html https://anchor.fm/mastercardgatewayunlocked/episodes/Optimizing-product-development-with-early-stage-intervention-e18b6me https://www.youtube.com/channel/UCWCYa1CHwpoH-aDCMmnTCxQ https://www.linkedin.com/showcase/mpgs/ https://twitter.com/Mastercard_PGS Young Leaders in Tech Website | My own Linkedin | Linkedin for the page | Twitter/X.com | Instagram This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.youngleaders.tech
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