EP92: Culture Carries On - When a Team Rises to Support New Leadership

Deborah Fell recounts a chance meeting with J. Nicole Martin-Lawton, CEO of Phoenix Language Services, during an Amtrak service disruption. What started as strangers standing together in a crowded café car turned into an enlightening conversation about leadership and resilience. Nicole had stepped into the CEO role following her father's sudden death, successfully leading an all-women team while honoring her father's vision for language access services. Through her story, she demonstrates how collective support and shared mission can transform challenges into opportunities. About our guest: J. Nicole Martin Lawton is President and CEO of Phoenix Language Services, a company her father founded in 1993 to help break down language and cultural barriers in healthcare and beyond. A University of Pennsylvania graduate and former healthcare law partner, Nicole stepped into leadership in May 2020, combining her legal expertise with a deep understanding of language access needs. Under her leadership, Phoenix has expanded its interpreter training programs internationally and continues to innovate in language access technology. The company, now women-led, reflects Nicole's commitment to carrying forward her father's legacy while charting new paths in cultural connection. J. Nicole Martin Lawton on LinkedIn