EP94: Transforming Health Care Retail into a Temple of Care with Fiona Sartoretto Verna

In this episode, Wendy Liebmann talks to Fiona Sartoretto Verna, retail architect and co-leader of the company Sartoretto Verna™, founded by her grandfather to reshape the global pharmacy landscape.  Today, the company has designed pharmacies in over 48 countries, including the US. Episode Highlights:How her family company was founded to create a “temple of care”, rather than merely a dispensaryHow the model of US health care retail is obsolete, and requires new thinking to be profitableThe importance of building health care retail that reflects each community it servesCreating unique experiences for younger and older patients (shoppers), pharmacies can no longer be one-size-fits-all.The role of technology in delivering not only efficiency but a customized, personalized health care selling experienceInsights from other countries, such as Saudi Arabia and Italy, that are relevant for the reinvention of US health careSend us Fan MailVisit our website for transcripts, links mentioned on this episodes, and video podcasts. Subscribe and rate us with your favorite podcast app!