EP94: What to look out for in corporate and global transaction banking

Corporate banks face shrinking margins from global slowdown, trade tensions, and rising risk costs, making digital transaction banking a key growth lever. Digitizing corporate transactions reduces cost per transaction while improving speed, accuracy, and client experience. Cash management, trade finance, and supply chain services already dominate global transaction banking revenues and continue to grow. Banks are responding by investing in modern GTB platforms, choosing between lean portals, persona-based GTB portals, or fully integrated end-to-end platforms depending on scale and strategy. Key trends include persona-based experience design, personalized dashboards, and customer journey optimization to drive digital adoption. Banks are also building smart, segment-specific digital onboarding solutions and modernizing architecture using microservices, APIs, and app-based models to enable omnichannel delivery and new revenue streams. A major shift is toward self-service and self-administration models, where corporates manage users, entitlements, and workflows themselves—cutting operational costs by up to 25–30% while improving efficiency and scalability.