EP97: Influencing the Future of Retail, with Kenvue, Kroger and InMarket

In this episode, Wendy Liebmann talks to Amanda Coussoule, Chief Customer Officer at Kenvue, Marla Fielder, Health & Wellness Leader at Kroger and Sharon Glass, Global VP, OTC & Pharma at InMarket,  about how to transform organizations in challenging retail times. They discuss:Knowing when to use “soft” or “hard” influence to move organizations to changeThe importance of situational awareness and emotional intelligence as AI grows How, in today’s fast moving retail environment, it is essential to get out of the office, to engage with consumers, shoppers and colleagues in real time, to create more human engagement, and be ever curiousThe need to be transparent, to provide history and context when making significant changesHow to engage younger generations: when to say, “just do it” and when to be more empathetic The importance of being consistent and authentic – with colleagues and partners – in times of dramatic changeSend us Fan MailVisit our website for transcripts, links mentioned on this episodes, and video podcasts. Subscribe and rate us with your favorite podcast app!