Epi 218: Why Jumping Into Jobs Blindly Forces You To Suffer Abusive CLIENTS | Michele Bonola

Michele Bonola from Riviera Renovations found himself completely lost and ready to quit the building industry. Despite generating revenue, he was losing money on untracked variations, spending his Sundays writing manual invoices, and getting taken advantage of by clients because he jumped into projects blindly just to pay the bills. To fix this operational chaos, Michele installed a rigid 12-step sales process. He completely abandoned the practice of sending one-page line item quotes for $150,000 jobs. Instead, he introduced a 10-page document and a professional lookbook, began charging for quotes, and learned how to confidently educate his clients on the exact difference between margin and markup. Links & Resources Riviera Renovations Website: rivierarenovations.com.au 🕒 Timestamped Key Points 00:01:13 Transitioning from a career as a chef to running a residential carpentry business. 00:04:36 Spending Sundays writing manual invoices instead of utilizing proper financial tracking systems. 00:06:14 Losing project profits due to untracked variations and broken administrative processes. 00:11:58 Installing a 12-step sales process to stop jumping into jobs blindly just to pay the bills. 00:12:48 Replacing a one-page line item quote with a 10-page document for $150k projects. 00:13:30 Utilizing a professional lookbook to build instant authority during client meetings. 00:19:40 Educating clients on the exact financial difference between margin vs markup. https://www.facebook.com/groups/TPBmember: https://www.facebook.com/TheProfessionalBuilderSee omnystudio.com/listener for privacy information.