Episode 001: From Chaos to Control: Building Scalable Systems in Your Rental Business with Kim Latko

In this episode of the Event Rental Pro Playbook, Mark sits down with Kim Latko, COO of TentandTable.com, to break down what it really takes to move from chaos to control in your rental business. They dive into why most companies stay stuck in survival mode, how to build systems that actually scale, and what a healthy, efficient workflow looks like from booking to delivery. If you're tired of doing everything yourself, dealing with constant fire drills, or relying on "hero" employees to keep things running, this episode is for you. WHAT YOU'LL LEARN: The real role of a COO (hint: minimizing chaos) Why most rental businesses struggle to scale How to build clear processes and improve workflow The power of KPIs and accountability without micromanaging Why revenue alone doesn't equal growth How to avoid burnout from "hero-based" systems Enjoyed the episode? Subscribe, share it with another rental pro, and stay tuned for more strategies to help you grow smarter and operate with less stress.